How do you push back against someone else's criticism of something you love and appreciate?Do you tell them that they're "crazy"? You're not alone. Back in May, I listened to a podcast conversation between Malcolm Gladwell and Adam Grant wherein they discuss Adam's new book Think Again. (I'm … [Read more...] about “You’re crazy if you think that” (and other nonsense).
"Close listening occurs when we're fully engaged in the here and now" -Steven Kottler I help people find ways to communicate their ideas and their strategic perspectives clearly, simply and persuasively. There are many important elements to making your points sound persuasive to another party, but … [Read more...] about What does it mean to listen?